Principal Program Manager, Returns - CX and Abuse Prevention

Description
The Establishing Markets Returns team is looking for an experienced Principal Program leader with experience in e-commerce . This role requires critical thinking, ability to think big, write and communicate long term strategies, and be comfortable with high level of ambiguity. This role will be responsible towards building a fast, reliable, and sustainable customer shopping and returns experience. The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorit...