Job Description
Meet Our Team
The Service Operations team holds operational responsibility for Major Incident, Escalation, Problem, and Change Management processes at Pegasystems. We are a small, globally distributed team with members based in the United States, India, Australia, and the United Kingdom. We operate 24 hours a day, five days a week, following a 'follow-the-sun' support model.
We foster a culture of diversity, openness, intellectual curiosity, and proactive problem-solving. Our environment is designed to provide the support and mentorship needed for continuous learning and professional growth.
Picture Yourself At Pega
Pega is transforming how the world develops software. Our ambition is to become the leading CRM SaaS provider globally. As a Problem Manager within the Service Operations team, you will play a key role in supporting Pega's 'as-a-Service Client Experience' initiative by:
The Service Operations team holds operational responsibility for Major Incident, Escalation, Problem, and Change Management processes at Pegasystems. We are a small, globally distributed team with members based in the United States, India, Australia, and the United Kingdom. We operate 24 hours a day, five days a week, following a 'follow-the-sun' support model.
We foster a culture of diversity, openness, intellectual curiosity, and proactive problem-solving. Our environment is designed to provide the support and mentorship needed for continuous learning and professional growth.
Picture Yourself At Pega
Pega is transforming how the world develops software. Our ambition is to become the leading CRM SaaS provider globally. As a Problem Manager within the Service Operations team, you will play a key role in supporting Pega's 'as-a-Service Client Experience' initiative by:
- Minimising the imp...
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