Job Description

What Success Looks Like In This Role

  • Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA's, contacts and events count, AHT, ToT, etc,).
  • Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach.
  • Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes.
  • Lead the solution reviews and obtain approvals from key stakeholders prior to submission.
  • Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW

You will be successful in this role if you have:

  • Bachelor's degree in business, finance, or technology or equivalent
  • Strong English language skills are mandatory
  • 8+ years' experienc...

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