Principal Engineer, Critical Support

Organization Overview

QAD is building a world‑class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real‑world problems in manufacturing and the supply chain.

This position requires candidates to be based in Mexico; you can work remotely from your home office.

Job Description

The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST) . You will lead the investigation of the most complex, high‑impact, and recurring customer issues to deliver sustainable, long‑term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.

What You’ll Do

• Lead Resolution: Drive the investigation and resolution of escalated cases using in‑depth Root Cause Analysis (RCA).
• Technical Authority: Act as a p...