Presales Executive

Job Description – Pre sales/Customer Relationship Executive Position: Pre sales/Customer Relationship Executive Location: OMR-Chennai Employment Type: Full-time About the Role: We are looking for a proactive & customer-focused Pre sales/Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience. Key Responsibilities: • Act as the primary point of contact for customers through calls, emails, and in-person interactions. • Build and maintain strong, long-term customer relationships. • Understand customer needs and provide appropriate solutions. • Resolve customer queries, complaints, and issues effectively within defined timelines. • Coordinate with internal teams (sales, operations, and service) to ensure customer satisfaction. • Maintain accurate records of customer interactions in CRM systems. • Follow up with customers to ensure the...