Premium Voice Process

• Handle inbound and outbound calls for premium customers.
• Provide quick and effective resolution to customer queries and concerns.
• Maintain a polite and professional tone throughout interactions.
• Document call details and ensure accurate customer records.
• Meet quality and service level benchmarks consistently.
• Collaborate with support teams for issue resolution and follow-up.

Requirements:

• Excellent spoken English communication skills
• Prior experience in a voice process preferred; freshers can apply
• Ability to handle premium/high-value customers with patience and clarity
• Basic computer skills and good typing speed