Job Description

What You Will Do Every Day

  • Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
  • Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
  • Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
  • Navigate an extensive, complex, and fast‑evolving knowledge base to make advanced, real‑time choices for our users.
  • Bring a customer‑centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

  • Linguistic Talent: Native or C1 fluency in Spanish.
  • English Proficiency: Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English.
  • Digital Savviness: Advanced PC knowledge and comfort working across multi...

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