Premier Helpdesk API Analyst

Premier Helpdesk API Analyst

We’re looking for GDS specialists to provide and technical support to our frontline customer service across the full Travelport range.

How you’ll make an impact

We’re hiring right now for a Premier Helpdesk API Analyst. Search for #Travelport on LinkedIn and hear from our amazing team.

Your role in action

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to phone, web submit, chat and email.>
• Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for ...