Pre-Appointment Coordinator

The Pre-Appointment Coordinator (PAC) is responsible for preparing patients and clinical teams for upcoming visits by completing pre-appointment outreach in a centralized call center environment. This role focuses on collecting, validating, and documenting detailed patient health information in the Electronic Medical Record (EMR) prior to scheduled appointments. The PAC ensures patient charts are accurate, complete, and ready for provider review, supporting efficient clinic operations and an improved patient experience.

Primary Duties and Responsibilities

1. Pre-Appointment Outreach and Clinical Intake

• Conduct outbound calls to patients with scheduled appointments to complete pre-visit health screenings.
• Gather and document comprehensive medical, surgical, family, and ocular histories in the EMR.
• Review and reconcile current medications, including dosage, frequency, and method of administration.
• Record the patient's primary reason...