Practice Support Associate

About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're hiring a
Practice Support Associate (PSA)
who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.

As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You'll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly.

What You'll Do

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
• Conduct regular audits (weekly and monthly) related to authorizations, documentation, and opera...