Practice Owner Knowledge & Request Management

The Request and Knowledge Process Owner is responsible for designing, implementing, maintaining and continually improving the Thomson Reuters Request and Knowledge Management processes.

About the Role

• Request Management is a repeatable process for requesting, authorizing and delivering common items or services.
• The goal of Request Management is to reduce all manual request activity and introduce control and tracking to facilitate timely and efficient fulfillment of all requests.
• The Service Catalog is the primary doorway for starting the Request process and as such the Request Management Process Owner will also be tightly connected to the Service Catalog.

About You

• Knowledge Management is a repeatable process for creating, maintaining and retrieving information that helps users and support staff address commonly occurring issues and may provide important information helps the users and support staff to op...