Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

1.Meet agreed ROP turnaround time (TAT) and performance benchmarks.
2. Ensure all ROP-related processes fully comply with regulatory requirements.
3. Manage agents’ expectations while maintaining strict regulatory compliance.

Roles and Responsibilities:

  • Handle daily ROP transactions in compliance with regulatory requirements and agreed service level standards.
  • Manage ROP appeals, ROP releases, and related email enquiries within established turnaround time.
  • Conduct Agent Movement Monitoring (quarterly) and cross-entity ROC detection reviews (semi-annually).
  • Manage life planners’ expectations while ensuring full adherence to regulatory requirements.
  • Support the Team Leader in report preparation and related tasks.
  • Participate in ad hoc projec...

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