Policy Benefits Manager

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About the Role

The Policy Benefits Manager is responsible for overseeing the administration and management of policy benefits for AIA, BPI AIA and affiliate life insurance products. This role ensures that all policy benefits are processed accurately, efficiently, and in compliance with company policies and regulatory requirements. The Policy Benefits Manager will lead a team of generalists and specialists and work closely with other departments to enhance customer satisfaction and operational excellence.

Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities. Clear regularly and manage suspense at healthy levels.

Ensure timely and accurate payment of benefits to policyholders.

Monitor and manage the workflow to maintain high levels of efficiency and accuracy.

Lead, mentor, and develop a team of p...