Job Description

Job Description

As Service Expert, you are the technical owner of the PLC software layer and hardware of the conveyor systems at Movu (MCS/Metafora). You manage and develop the PLC knowledge base to support our field service engineers and remote support as second-line support. You combine deep PLC expertise with a product-oriented mindset.

Your Tasks & Responsibilties:

Manage PLC-related product knowledge

  • Manage the PLC-related technical data of conveyor systems and make it available in an accessible way for service technicians and the helpdesk
  • Maintain PLC software versions and standards
  • Document diagnostics, fault handling, and recovery procedures
  • Define update and upgrade guidelines
  • Maintain as-built software documentation

Second-line support & technical escalations

  • Remotely support the field service team as second-line support
  • Act as the point ...

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