Player Support Executive

Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
Identifying correcting and advising on technical issues in the customer's computer, mobile
app and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Mandarin to English and vice versa
Report and minutes writing in English or Chinese
Requirements
English (fluent), or Mandarin (fluent, native)
Requires towork on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English
Ability to deliver excellent customer service quality utilizing s...