Player Development Manager

Responsibilities

• Developing and executing the Player Development strategy.
• Identifying, onboarding, and nurturing high-potential users, creating progression paths for prospective VIPs.
• Leading and empowering the VIP Player Development team, mentoring executives to ensure proactive outreach, journey management, and a culture of continuous improvement.
• Mapping all touch points, resolving friction points, and implementing enhancements or new digital experiences to boost engagement and lifetime value.
• Planning, coordinating, and automating VIP events to maximize impact and efficiency.
• Working with Product, Data, and CRM to optimize processes – leveraging analytics, segmentation, and marketing automation for scalable growth.
• Partnering with Compliance and Customer Service to ensure seamless KYC and AML checks for VIPs.
• Ensuring all calls, chats, and messages are used strategically to build trust and deepen re...