Platform Operations & Support Engineer

About The Role

Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We're hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our enterprise clients.

This is a hands-on DevOps and operations role. You'll keep the platform healthy — infrastructure monitoring, incident response, and routine operations — and just as importantly, you'll help improve and harden the infrastructure over time: tightening monitoring and alerting, automating manual work, refining runbooks, and strengthening reliability and security. Alongside this, you'll handle incoming client tickets (L1 support, triage, and client communication). You'll work on-site from our Cebu office.

A core part of the job is leveraging AI to monitor, investigate, and enhance the platform — using and improving our in-house Claude-p...