Job Description

Responsibilities:

  • Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.

  • Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.

  • Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.

  • Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to: Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
    Digital Channel (Chat/Email/SMS)
    Complex IVR configuration<...

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