Job Description
About the role
Inscríbase sin demora Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
We are building a next-generation banking experience where AI-driven automation and human expertise work together seamlessly. As a
Contact Center Platform Engineer , you will design and scale our customer engagement platform on
Amazon Connect , starting with asynchronous messaging and expanding to voice, email, and future channels.
You will work closely with product and engineering teams to deliver a secure, scalable, and reusable platform that enables teams to operate independently over time.
Responsibilities
Design and implement
Amazon Connect
architecture for chat and tasks.
Build
contact flows (IVR/ICR) , advanced routing, prioritization, overflow, and deflection strategies.
Integrate backend systems using
AWS Lambda
for customer context and routing decisions.
Configure
SSO (SAML/Okt...
Inscríbase sin demora Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
We are building a next-generation banking experience where AI-driven automation and human expertise work together seamlessly. As a
Contact Center Platform Engineer , you will design and scale our customer engagement platform on
Amazon Connect , starting with asynchronous messaging and expanding to voice, email, and future channels.
You will work closely with product and engineering teams to deliver a secure, scalable, and reusable platform that enables teams to operate independently over time.
Responsibilities
Design and implement
Amazon Connect
architecture for chat and tasks.
Build
contact flows (IVR/ICR) , advanced routing, prioritization, overflow, and deflection strategies.
Integrate backend systems using
AWS Lambda
for customer context and routing decisions.
Configure
SSO (SAML/Okt...
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