Job Description

Role: ServiceNow Architect


We are looking for an experienced ServiceNow Architect to lead solution design, architecture, and implementation across ServiceNow platforms including ITSM, HRSD, SPM, and SAM. The role involves defining scalable architectures, ensuring alignment with CSDM 4.0, CMDB, ITIL, and driving automation using NOW Assist, Generative AI, and Virtual Agents.

Key Responsibilities:

  • Lead end-to-end ServiceNow solution architecture and technical strategy
  • Design scalable data models, integrations, and workflow automation
  • Act as a trusted advisor to stakeholders and ensure best practice implementations
  • Establish governance, CMDB integrity, and platform standards
  • Drive innovation using AI, automation, and intelligent workflows
  • Mentor teams and contribute to ServiceNow COE capability developmen...

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