Job Description

JOB DESCRIPTION

Job Title

Platform Analyst - SAP BA- Customer Service

Job Description

Your role:

  • Provides consultative advice within specific functional areas, working independently to analyze and address complex IT challenges while offering expert guidance to stakeholders.
  • Work as an SME in E2E software global development & implementation projects
  • Evaluates and redesigns business processes, making informed proposals for process re-engineering and IT solutions that align with organizational goals and drive operational improvements.
  • Translate business requirements into user stories and Functional Requirement Specifications in accordance with approved IT Architecture.
  • Implements required IT solutions, including thorough testing, comprehensive training for end-users, and managing Service Level Agreements (SLAs) to ensure consistent and reliable service delivery.
  • Leads the design of solutions th...

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