Planning Scheduling Manager

The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions to escalated issues and updates. This position would be responsible for the performance management of all employees reporting directly/indirectly under him/her. Develop programs, modules, projects or other initiatives for WFM Team's development and efficiency. Serve as a resource for training and reporting of Call Center-WFM efficiencies, account, team, individuals statistical analysis and process improvement. Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.
Location: PHL Cebu City - 17th and 19th floors, Central Bloc Corporate Center 1
Hoops: 5:00pm - 02:00am
Skills/Experience required for the role: 5–8+ years of workforce management experience including 2–3 years in a leadership role with strong expertise in forecasting, capacity planning, scheduling, invoicing and real-time managemen...