Job Description

Job Description

You will take ownership of service requests from start to finish, ensuring they are safely and accurately triaged, allocated, and progressed through suppliers, engineers, and internal teams.

As the operational engine room, the Helpdesk supports activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders, and Complaints, helping to ensure a seamless and responsive service experience.

Key Responsibilities

  • Take ownership of incoming requests, triaging them accurately to the appropriate supplier, engineer, or internal team
  • Manage jobs from first contact through to closure, ensuring consistent updates, progress chasing, and escalation where required
  • Maintain safe and compliant processing of all service requests
  • Provide clear and timely updates to customers throughout the lifecycle of each job
  • Monitor active workflows, managing jeopardy cases and...

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