Job Description

Job Description

As a Pickup Service Delivery Agent your key responsibility will be to ensure a “right first time” resolution for our customer by ensuring you exceed customer expectations and keeping any promises made to them.

You will also be expected to

  • Ensure relevant and thorough investigations are carried out to fully resolve any issues or complaints

  • Be accountable for taking the appropriate security measures to support the prevention of fraud

  • Take inbound calls and making outbound calls to the Pickup Shop network and DPD Depots

  • Assisting with queries and escalations from the Pickup shop network 

  • Ensuring a high level of service and responsiveness at all times

  • To undertake any other tasks as required to assist with the smooth running of the service

    • Qualifications

    What we're looking for

    To be successful in this role you must be...

    Ready to Apply?

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