Job Description

The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.

In this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.

Responsibilities will include (but are not limited to):

  • Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.

  • Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citi...

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