PHRN Team Lead

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

DUTIES & RESPONSIBILITIES:
Internal Customer Relations
• Communicate resignations in the team and other agent concerns to HR.
• Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely. Escalate all employee concerns to HR-SBU and Shift Manager.
• Coordinate with Shift Manager and Workforce department about team members' shift, days off, and leaves (vacation leave, sick leave, maternity/paternity etc.).
• Escalate Quality related issues to his / her Shift Ma...