Job Description

This is a remote position.

SUMMARY

The Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.

 

JOB RESPONSIBILITIES

  • Respond to inbound support calls
  • Diagnose and resolve Tier 1 & Tier 2 issues
  • Provision and deprovision users
  • Configure endpoints
  • Maintain accurate documentation
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