Phone Support Technician

This is a remote position. SUMMARY The Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience. JOB RESPONSIBILITIES Respond to inbound support calls Diagnose and resolve Tier 1 & Tier 2 issues Provision and deprovision users Configure endpoints Maintain accurate documentation Meet SLA and KPI standards QUALIFICATIONS Required: 3+ years MSP experience Strong Microsoft 365 administration Google Workspace admin experience Windows & macOS troubleshooting Exceptional client communication skills Preferred: Intune experience CompTIA A+/Network+ Security+ JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule.