Phone Shop Manager

About the role

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

Responsibilities

• Listen to customers and act on their feedback in a timely manner, following up on all complaints and ensuring your team is clear on the role they play in improving the shopping experience.
• Deliver a great shopping trip for customers every day, ensuring your team works effectively as per the Tesco operating model.
• Engage your team to deliver the best availability for customers throughout the day, coordinating with the Stock and Admin manager to ensure weekly RFID counts are completed.
• Encourage your team to be passionate about our products, ensuring the product range is presented well and maintaining correct handl...