Pharmacy Tech II Rx Solutions Center

Job Summary:

The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.

Essential Functions:

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.) 
• Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed
• Ensure each member has a positive experience by providing accurate information and a high level of customer service
• Accurately enter information into appropriate systems in ...