Pharmacy Support Manager

What is the job?

You will lead a function that has a direct impact on patient outcomes, team performance, and the overall success of the business. Working closely with Pharmacy, Clinical, Patient Experience, and Governance teams, you will help shape how the Pharmacy Support function evolves as the organisation continues to scale.

What will you be doing?

• Leading, coaching and developing the Pharmacy Support team day to day
• Owning service quality, performance and service levels
• Acting as the escalation point for complex patient cases and complaints
• Running QA activity including call reviews and ticket audits
• Working closely with Pharmacy, Clinical, Governance and Technology teams to continuously improve the patient experience

What do you need?

• A background leading customer support, patient support, contact centre or healthcare operations teams
• Experience working in a ...