Job Description

Responsibilities

Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Key Responsibilities & Essential Functions:

Customer Service / Patient Care:

  • Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
  • Promotes / fosters Greet, Ask, and Thank and H-E-B telephone strategies; directs calls to appropriate Partner
  • Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
  • Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call ar...

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