Job Description

Pharmacy Panel Analyst in Supplier Services Department (Contract 12 Months)
 

Under guidance, conducts technical activation and support of pharmacies in a multi-platform environment.
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Essential Functions

Technical Setup & Activation

  • Initial setup of technical interfaces and activation of pharmacy software.

  • Launch software and train pharmacy users.

    • Monitoring & Issue Resolution

  • Monitor the environment using established tools and ensure processes are completed on schedule.

  • Respond and correct job failures according to procedures.

  • Escalate issues requiring second-level support as per call escalation procedures.

  • Execute special processing requests and request permanent changes for identified problems.

    • Problem Management

  • Enter issues into the problem management tool for follow-up and resolution.

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