Job Description
Step into a leadership role as the Customer Experience Leader for Personal Insurance at New World Insurance, requiring fluency in Mandarin or Cantonese. This position focuses on effective team management and operational excellence.
You will be responsible for overseeing the insurance team’s daily operations, ensuring alignment with growth and profitability goals. With a strong emphasis on coaching and support, your role will involve evaluating performance and implementing strategies for customer satisfaction. Experience in personal lines and management is crucial.
Key Responsibilities:
• Manage team administration including IT and HR changes
• Implement financial objectives for improved revenue
• Coach team for continuous development and performance
• Analyze customer service challenges for resolution
• Maintain oversight of commission revenue and policy metrics
Requirements:
• 5-8+ years experience in insurance
• Management experience of at least 3 years<...
You will be responsible for overseeing the insurance team’s daily operations, ensuring alignment with growth and profitability goals. With a strong emphasis on coaching and support, your role will involve evaluating performance and implementing strategies for customer satisfaction. Experience in personal lines and management is crucial.
Key Responsibilities:
• Manage team administration including IT and HR changes
• Implement financial objectives for improved revenue
• Coach team for continuous development and performance
• Analyze customer service challenges for resolution
• Maintain oversight of commission revenue and policy metrics
Requirements:
• 5-8+ years experience in insurance
• Management experience of at least 3 years<...
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