Personal Banking Associate (Kelowna)

Company Overview

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches and stores. We strive to make every interaction, product, and experience human and simple for over 27million households and businesses in Canada, the United States, and around the world.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to w...