Personal Assistant - Interface/Flow Navigation Centre

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical professions. The organisation delivers acute hospital, primary, community and mental health services to a population of over 1.15 million people, with broader coverage of 2.2 million when regional and national services are included.

The role: The Flow Navigation Centre (FNC) provides virtual urgent care assessments for patients from across the Health Board. Referrals come from a variety of services including NHS24, Care Homes, General Practice, Community Pharmacy and the Scottish Ambulance Service. Following a virtual assessment by a FNC Clinician, patient outcomes may include self-care, Minor Injury Unit appointment, Emergency Department attendance, or referral to a specialist or clinic appointment.

The FNC is based on the Queen Elizabeth University Hospital campus with...