Job Description

The Performance and Reporting Expert will act as a value-adding business partner by closely collaborating with GBS management and key partners in creating and maintaining performance dashboards and reports. She will ensure the highest level of data quality of the dashboards through effective management of incidents and change requests. They will perform data and performance analysis using statistical techniques (descriptive to prescriptive) and recommend action plans to address performance gaps. The Expert will also design and develop data visualization using Business Intelligence platforms used in GBS such as SAP Analytics Cloud. They will closely partner with Service Delivery Teams, IT, and Product Owners in developing business, functional and technical requirements on how the data should be structured in data warehouse.

What will you do?

  • Performance Metrics Setting (KPIs, Baselines/Targets, Industry Best Practices and Benchmarks)
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