Performance Repair Coordination (PRC) - Team Leader

The role:
As our new Performance Repair Coordination Team Leader, you will drive the daily operational rhythm of the PRC function within Home Commercial. You'll translate portfolio data, ageing claims and SLA exceptions into decisive action - allocating work, coaching PRCs, and keeping builders and internal stakeholders aligned to restore repair momentum. You'll own execution quality and escalation discipline, while supporting builder accountability and broader commercial governance led by the PRM.

Key Accountabilities:
Team Leadership & Capability

• Lead, coach and develop PRCs through clear operating rhythms, measurable expectations and timely feedback to drive consistent, high-quality execution
• Build a high-performance, accountable team culture aligned to the A&G Way

Portfolio Control & Repair Momentum

• Own team-level visibility of delayed, ...