Job Description

Overview

Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the Edmonton, AB area.

Responsibilities

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC/MS, HPLC/UPLC,
  • SFC)
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying futur...

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