Job Description
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Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with SME's.
Develop and partner with Field Leadership a compliance framework to ensure adherence to standard models and operational and quality expectations.
Establish and manage a maturity model that assesses adoption of standard processes and identifies where support is needed.
Work with key stakeholders & CI Manager(s) to evaluate standardized processes for ongoing improvement without sacrificing consistency or compliance.
Ability to use data to identify, assess, plan and lead process improvement opportunities to enhance team productivity, standardization efforts, and cost reduction services across the donor center E2E process.
Assess challenges, metrics, effectiveness of donor centers operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing,...
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