Performance Excellence Manager

This position is open for candidates located in Medellin, Bogota, Barranquilla, Cartagena, Bucaramanga, or Guatemala city.

Key Responsibilities

KPI Performance & Operational Optimization

• Analyze performance gaps, identify root causes, and implement corrective action plans.
• Lead structured interventions to stabilize operations and ensure continuity with minimal disruption.
• Drive continuous improvement initiatives that support operational consistency and excellence.
• Develop intelligent cost‑control strategies aligned with organizational goals.
• Eliminate inefficiencies and optimize processes to strengthen overall profitability.

Client Relationship Management

• Enhance trust and strengthen client relationships through data‑supported insights and reliable operational delivery.
• Support long‑term partnership stability by ensuring consistent performance and transparen...