Performance and Rewards Specialist

Key Responsibilities
 Proper dispatching of requests to co-team members
 Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
 Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
 Generate ad-hoc reports to meet the service delivery requirements,
 Process scheduled tasks and ensure completion on the agreed deadline
 Coordinate with Third Party Vendors as needed
 Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
 Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
 Drive consistent, standardized, and effective service delivery within the stream  Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a...