Performance Analyst

Overview

All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems. Handpicked high‑performing teams with high empathy, trust and a mindset of continuous learning.

Responsibilities

• Take a lead role in the development of performance metrics and key performance indicators (KPIs) for the service, build dashboards and provide in depth reports to communicate key metrics.
• Track/measure customer behaviour and use data to inform iterative service changes. Follow a process of continual iteration and measurement to monitor, iterate and improve.
• Communicate service performance, actionable stories, and business insights from the data to stakeholders and the team to inform user‑centric design decisions.
• Analyze data from web analytics tooling such as Google Analytics, validate/assure implementation of web analytics, and identify additional data sources th...