People Development Manager

Grad School Dean/ABAY Manager/Nesting Manager – is a specialized role focused on employee development, training and career progression and help staff reach their full potential within the BPO organization.

Responsibilities

• Talent Development – helps employees grow their careers and realize their potential from their
• Operational Support – work alongside operations leaders to improve associate skills, knowledge and performance
• Training Oversight – assist in delivering training on the floor and maintaining subject matter expertise for programs/LOBs

Process Improvement

• Identify Inefficiencies
  • Analyze process performance across functions (gaps between recruitment, training, ABAY and Operations)
  • Review KPIs and error rates
  • Conduct data-driven assessments to find bottlenecks, gaps and challenges
  • Facilitate structured RCA lessons using 5 Whys, fishbone, pareto, etc
  ...