Pensions Complaints Lead

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Join us as a Pensions Complaints Lead within our Outsourcing line of business based out of our Redhill office working hybrid.

As a Pensions Complaints Lead for one of our largest and most high-profile pension clients, you will be ensuring end-to-end accountability for the effective management, oversight, and resolution of customer complaints and escalated queries. In this role, you will be majorly responsible for leading the investigation and resolution of complex complaints, ensuring responses are clear, well-reasoned, and aligned with regulatory expectations. Acting as a subject matter expert, you will provide guidance, support, and oversight to operational teams, ensuring consistency, quality, and timeliness in complaint handling.