Job Description
LTIMindtree is a Global Technology Consulting and Digital Solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
We are looking for a Pega Senior System Architect (CSSA) who can join us immediately either as a sub contractor or a full time employee .
Experience: 6–10 years overall; 3+ on Pega; 1+ Pega CS implementation
Role Summary: Feature tech lead for microjourneys; translates business needs into scalable Pega CS design and ensures delivery discipline.
Key Responsibilities
- Own microjourney design: case types, stages/steps, SLAs, escalations, correspondences, and exception paths.
- Build omnichannel features: Digital Messaging (chat/WhatsApp), Email Bot intents/entities, Knowledge articles, CSR tools and guided assistance.
- Define integration contracts and mappin...
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