Job Description

LTIMindtree is a Global Technology Consulting and Digital Solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

We are looking for a Pega Senior System Architect (CSSA) who can join us immediately either as a sub contractor or a full time employee .

Experience: 6–10 years overall; 3+ on Pega; 1+ Pega CS implementation

Role Summary: Feature tech lead for microjourneys; translates business needs into scalable Pega CS design and ensures delivery discipline.

Key Responsibilities

  • Own microjourney design: case types, stages/steps, SLAs, escalations, correspondences, and exception paths.
  • Build omnichannel features: Digital Messaging (chat/WhatsApp), Email Bot intents/entities, Knowledge articles, CSR tools and guided assistance.
  • Define integration contracts and mappin...

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