PBTB | Assistant Manager, Takaful Growth (C1)

Sales Development

Monitor and supervise agency strategic action plans on KPIs.

• Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
• Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to implement the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.

Organized and support all company’s functions.

• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development

• Participate in all identified core-customer service programs to update of product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer serv...