Payroll Support Specialist

Job description

HireArt is hiring a Payroll Support Specialist to serve as a specialized Tier 2 escalation point within our Worker Experience team. This role exists to improve speed, accuracy, and ownership of payroll issue resolution by enabling direct payroll execution within defined controls.

This is a worker-facing and client-facing role. You will own payroll-related cases end-to-end—investigating issues, coordinating approvals when needed, executing payroll corrections, and clearly communicating outcomes to workers.

What You’ll Do

Own complex payroll-related worker inquiries from investigation through resolution

Investigate and resolve issues including:Missing or incorrect payBackpay and retroactive adjustmentsPay rate adjustmentsTax withholding updatesGarnishment or deduction discrepancies (within guidelines)

Execute payroll corrections directly in payroll systems, following documented SOPs and approval thresh...