Payroll Officer

Role Overview

We are seeking a
Payroll Customer Relations Officer
to support payroll-related customer inquiries and internal coordination. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Successful candidates will initially work
Australian Eastern Daylight Savings Time (AEDST)
during training and transition to
Western Australian (WA) time
once fully trained.

Key Responsibilities

• Handle inbound and outbound payroll-related phone calls
• Respond to online payroll and customer service inquiries in a timely manner
• Provide accurate information and escalate issues to internal leaders or onshore staff when required
• Maintain professionalism when handling sensitive and confidential business information
• Ensure prompt follow-through on customer and internal requests
• Work collaboratively with onshore teams to res...