Payroll Knowledge Manager

Role Overview

We are seeking a highly analytical and proactive Subject Matter Expert (SME) to strengthen global operations by driving knowledge excellence, process consistency, and continuous improvement across regions.

In this role, you will act as a central knowledge authority—reducing dependency on team leads, enhancing team capability, and ensuring standardized, scalable processes. You will leverage data insights to identify gaps, lead training initiatives, and collaborate cross-functionally to improve operational efficiency and service quality.

This is a high-impact individual contributor role that blends domain expertise, data-driven decision-making, and operational leadership.

5 days WFO

Key Responsibilities

1. Global Knowledge & Process Ownership

• Act as the go-to expert for process and policy-related queries across global teams
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